ACCEPTABLE USE POLICY

ACCEPTABLE USE POLICY

Effective Date: September 29, 2025
Last Updated: September 29, 2025

1. PURPOSE

This Acceptable Use Policy ("AUP") governs your use of the Mai Marketing Machine platform and associated services provided by Insight to Impact LLC DBA AiAi Mastermind. This policy protects the platform, our community, and all users.

Platform: Mai Marketing Machine (powered by GoHighLevel white-label infrastructure)

Contact for Violations:
Email: [email protected]
Phone: 878 788 8855

2. PROHIBITED USES

2.1 Illegal Activities

You may NOT use the platform for:

  • Any violation of local, state, federal, or international laws

  • Fraud, scams, or deceptive practices

  • Money laundering or financial crimes

  • Intellectual property infringement

  • Harassment, stalking, or threatening behavior

  • Identity theft or impersonation

  • Child exploitation or abuse

  • Drug trafficking or illegal substances

  • Terrorist activities or violent extremism

2.2 Insurance Industry Violations

You may NOT use the platform for:

  • Conducting insurance business without proper licenses

  • Violating state insurance regulations or NAIC guidelines

  • Making false, misleading, or deceptive insurance claims

  • Using prohibited terms in insurance marketing (e.g., "free insurance," "no cost")

  • Twisting, churning, or other unethical insurance practices

  • Unlawful solicitation of insurance business

  • Impersonating insurance carriers or regulators

  • Selling insurance products you are not appointed to sell

2.3 Platform Abuse

You may NOT:

  • Share Accounts: Share login credentials with unauthorized users outside your organization

  • Resell Access: Resell or redistribute Mai Marketing Machine access without written authorization

  • White-Label Without Permission: Attempt to white-label or rebrand the platform

  • Competitive Intelligence: Use the platform to gather information for competing services

  • Resource Abuse: 

    • Excessive API calls beyond 10 requests per second

    • Bulk data exports for non-business purposes

    • Automated scraping or data harvesting

    • Uploading files exceeding 100MB per file

    • Creating spam or bulk unsolicited communications

  • Security Violations: 

    • Attempting to access other users' accounts or data

    • Circumventing security measures or authentication

    • Testing vulnerabilities or penetration testing without authorization

    • Installing malware, viruses, or harmful code

    • Denial of service attacks or similar disruptions

  • Reverse Engineering: Attempting to reverse engineer, decompile, or extract source code

2.4 Communication Violations

You may NOT use the platform to send:

  • Spam or unsolicited bulk communications

  • Malicious content or phishing attempts

  • Offensive, discriminatory, or hate speech

  • False or misleading information

  • Messages violating CAN-SPAM Act or TCPA

  • Pyramid schemes or multi-level marketing to unwilling recipients

  • Content promoting violence or self-harm

  • Sexually explicit or pornographic content

  • Communications designed to manipulate or deceive recipients

3. COMPLIANCE REQUIREMENTS

You must maintain compliance with:

3.1 Insurance Regulations

  • State insurance licensing requirements

  • NAIC Model Regulations

  • State-specific insurance advertising rules

  • Carrier appointment and approval requirements

  • E&O insurance requirements

3.2 Federal Regulations

  • FTC Act and consumer protection laws

  • CAN-SPAM Act for email communications

  • TCPA for phone and text communications

  • Fair Credit Reporting Act (if applicable)

  • Americans with Disabilities Act (website accessibility)

3.3 Data Protection Laws

  • GDPR (if serving EU residents)

  • CCPA/CPRA (California residents)

  • Other state privacy laws (Virginia, Colorado, Connecticut, etc.)

  • Data breach notification requirements

  • Privacy policy and disclosure requirements

3.4 Advertising Standards

  • Truth in advertising principles

  • Required disclosures and disclaimers

  • Substantiation of claims

  • Clear and conspicuous disclosures

  • Avoidance of deceptive practices

4. RESOURCE LIMITS

4.1 Technical Limitations

API Rate Limit: 10 requests per second per account
File Upload Size: Maximum 100MB per file
Storage: No overall limit; reasonable use expected
Contacts/Leads: Unlimited
Users: Unlimited (within your subscription tier)

4.2 Communication Limits

Email Sending:

  • Volume limits based on sender reputation

  • Must comply with CAN-SPAM Act

  • Unsubscribe links required

  • No purchased or scraped email lists

SMS Messaging:

  • Must comply with TCPA

  • Prior express written consent required

  • Clear identification of sender

  • Easy opt-out mechanism

4.3 Reasonable Use

"Reasonable use" means:

  • Use consistent with typical insurance agency marketing needs

  • Not abusing resources to harm platform performance

  • Not causing disruption to other users

  • Using platform for intended business purposes only

5. SECURITY REQUIREMENTS

5.1 Account Security

You must:

  • Use strong, unique passwords (minimum 12 characters, mix of types)

  • Enable multi-factor authentication when available

  • Keep login credentials confidential

  • Not share accounts with unauthorized individuals

  • Use secure, private networks (no public Wi-Fi without VPN)

  • Keep your devices secured with antivirus/anti-malware

5.2 Access Management

You must:

  • Conduct regular access reviews (quarterly)

  • Immediately remove access for terminated employees

  • Assign appropriate permission levels (least privilege)

  • Monitor user activity for suspicious behavior

  • Maintain audit logs of sensitive data access

5.3 Incident Reporting

You must immediately report:

  • Suspected security breaches or unauthorized access

  • Lost or stolen devices with platform access

  • Compromised passwords or credentials

  • Phishing attempts targeting your account

  • Malware infections on devices accessing platform

  • Any suspicious activity or anomalies

Report To: [email protected] (mark URGENT for security incidents)

6. CONTENT STANDARDS

6.1 Marketing Content Requirements

All marketing content created or distributed through the platform must:

  • Be truthful and not misleading

  • Include required insurance disclosures

  • Respect intellectual property rights (no copyright infringement)

  • Maintain professional standards

  • Comply with insurance advertising regulations

  • Avoid prohibited insurance terms and practices

  • Include clear identification of your agency

6.2 Prohibited Content

You may NOT create or distribute:

  • False or deceptive claims about insurance products

  • Guaranteed results or unrealistic expectations

  • Comparisons without proper substantiation

  • Content violating copyright or trademarks

  • Offensive or discriminatory material

  • Content promoting illegal activities

  • Misleading endorsements or testimonials

  • Content designed to manipulate or deceive

6.3 Intellectual Property

  • Respect all copyrights, trademarks, and IP rights

  • Obtain licenses for stock photos, music, videos

  • Do not copy competitors' content

  • Credit sources when required

  • Do not infringe on our intellectual property

7. MONITORING AND ENFORCEMENT

7.1 Monitoring Activities

We monitor platform usage for:

  • Policy compliance and violations

  • Security threats and suspicious activity

  • Resource abuse and performance issues

  • Spam and unauthorized communications

  • Quality and safety concerns

Monitoring Methods:

  • Automated alerts for unusual activity

  • Manual review of reported violations

  • User reports and complaints

  • Security system logs and analytics

7.2 Investigation Process

Upon suspected violation:

  1. Initial Assessment: Review available evidence and logs

  2. User Notification: Email notification of suspected violation (except for severe violations)

  3. Investigation: Gather additional information, may request explanation

  4. Determination: Decision on whether violation occurred

  5. Enforcement Action: Implement appropriate consequences

  6. Appeal Option: User may appeal decision (see Section 7.5)

7.3 Enforcement Actions

First Violation (Minor):

  • Email warning with specific violation details

  • 7-day correction period

  • Required acknowledgment of policy

  • Account note documenting violation

Second Violation (Minor):

  • Email warning

  • 30-day probation period

  • Enhanced monitoring of account activity

  • Mandatory review of this policy

  • Account note documenting violation

Third Violation (Minor) OR First Major Violation:

  • 7-day account suspension

  • Written notice of suspension and reason

  • Required corrective action plan

  • Review meeting before reinstatement

  • Final warning of potential termination

Fourth Violation OR Repeated Major Violations:

  • Permanent account termination

  • No refund for prepaid services

  • Data export provided (30-day window)

  • Permanent ban from services

Severe Violations - Immediate Termination Without Warning:

  • Fraud or illegal activity

  • Security breaches or hacking attempts

  • Egregious insurance violations

  • Threats or harassment

  • Malware distribution

  • Severe harm to other users or platform

7.4 Violation Categories

Minor Violations:

  • First-time copyright infringement

  • Accidental spam send

  • Minor security policy violation

  • Inadvertent resource overuse

  • Non-malicious technical violations

Major Violations:

  • Repeated minor violations

  • Intentional policy violations

  • Account sharing or reselling

  • Significant security violations

  • Insurance regulatory violations

  • Harmful content distribution

Severe Violations:

  • Illegal activities

  • Fraud or financial crimes

  • Security attacks or breaches

  • Egregious abuse harming others

  • Violations causing significant harm

  • Criminal conduct

7.5 Appeal Process

If you believe enforcement action was inappropriate:

Step 1: Email [email protected] within 7 days of action


Step 2: Provide:

  • Specific enforcement action being appealed

  • Reason you believe action was inappropriate

  • Supporting evidence or documentation

  • Corrective measures you have implemented

Step 3: Nathan Brodnax reviews appeal within 5 business days


Step 4: Appeal decision is final

Note: Severe violations (fraud, illegal activity) are generally not appealable.

8. VIOLATION REPORTING

8.1 How to Report Violations

If you witness or suspect policy violations by another user:

Email: [email protected]
Subject Line: "AUP Violation Report"
Include:

  • Description of suspected violation

  • Evidence (screenshots, emails, links)

  • Date and time of violation

  • Impact on you or others

  • Your contact information

Response Time: We acknowledge reports within 2 business days and investigate within 5 business days.

8.2 Anonymous Reporting

Anonymous reports are accepted but may be harder to investigate without follow-up information. Provide as much detail as possible.

8.3 False Reports

Knowingly filing false violation reports is itself a violation and may result in enforcement action against the reporter.

8.4 Protection from Retaliation

We prohibit retaliation against users who report violations in good faith. Retaliation is a severe violation subject to immediate termination.

9. MODIFICATIONS TO POLICY

We may update this Acceptable Use Policy at any time with 30 days notice via:

  • Email notification to all users

  • Prominent notice on platform

  • Pop-up notification upon login

Continued use after changes constitutes acceptance. Material changes that significantly restrict your use require explicit consent.

10. RELATIONSHIP TO OTHER POLICIES

This AUP supplements and incorporates by reference:

  • User Agreement

  • Privacy Policy

  • Terms of Service

  • Refund & Cancellation Policy

  • Data Processing Agreement

In case of conflict, the most restrictive provision applies.

11. THIRD-PARTY PLATFORM COMPLIANCE

11.1 GoHighLevel Terms

As Mai Marketing Machine operates on GoHighLevel infrastructure, you must also comply with:

  • GoHighLevel Terms of Service

  • GoHighLevel Acceptable Use Policy

  • GoHighLevel Data Processing Agreement

Violations of GoHighLevel policies may result in platform suspension affecting all our users.

11.2 Third-Party Integration Compliance

When using integrated services (Google Ads, social media, etc.), you must comply with:

  • Google Ads policies and terms

  • Facebook/Instagram advertising policies

  • LinkedIn advertising policies

  • Email service provider terms

  • SMS carrier regulations

We are not responsible for third-party platform suspensions or violations.

12. LIABILITY AND INDEMNIFICATION

12.1 Your Liability

You are solely responsible for:

  • Your use of the platform

  • Content you create or distribute

  • Compliance with laws and regulations

  • Your marketing practices

  • Claims arising from your violations

12.2 Indemnification

You agree to indemnify and hold harmless Insight to Impact LLC, its officers, employees, and affiliates from:

  • Claims arising from your policy violations

  • Damages caused by your misconduct

  • Regulatory fines from your non-compliance

  • Third-party claims related to your content

  • Costs of investigating and responding to violations

12.3 Our Liability Limitation

We are not liable for:

  • Your violations of this policy

  • Third-party platform actions

  • Business losses from enforcement actions

  • Damages from other users' violations

  • Indirect or consequential damages

13. CONTACT INFORMATION

Policy Questions: [email protected]
Violation Reports: [email protected]
Security Incidents: [email protected] (mark URGENT)
Appeals: i[email protected]

Mailing Address:
Insight to Impact LLC DBA AiAi Mastermind
7131 Yorktown Ave. #1006
Huntington Beach, CA 92648
Phone: 878 788 8855

Response Times:

  • General inquiries: 48 business hours

  • Violation reports: 2 business days acknowledgment, 5 business days investigation

  • Security incidents: 4 hours during business hours


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